Returns and complaints

1.       The Seller is liable to the Customer under the warranty if the Product is defective – i.e. there is a physical or legal defect.

2.       A physical defect consists in the non-compliance of the Goods with the agreement. In particular, the Product is inconsistent with the agreement if:

a)       It does not have the properties that it should have due to the purpose specified in the agreement or resulting from circumstances or destination;

b)      It does not have the properties that the Store ensured, including by presenting a sample or a pattern;

c)       It is not suitable for the purpose of which the Customer informed the Store at the conclusion of the agreement, and the Store did not raise any objections to such purpose;

d)      It was delivered to the Customer incomplete.

3.       In the case of the purchase of the Goods by the Consumer of the Consumer-Entrepreneur, when the physical defect of the Goods was stated within one year from the date of the release of the Good, it is presumed that the defect or its cause existed at the time when the danger passed on to the Consumer or the Consumer-Entrepreneur.

4.       In the event of a defect in the Goods, the Customer is entitled to:

a)       Demand a price reduction, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective product with a non-defective one or removes the defect, The reduced price should remain in such proportion to the price resulting from the agreement, in which the value of the defective Goods is equal to the value of the defective product.

b)      Withdraw from the agreement if the defect is significant, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect;

c)       Demand replacement of the Goods with a product free from defects, unless the replacement of the Goods is impossible or would require excessive costs compared to the method proposed by the Store;

d)      Remove the defect, unless it is impossible to bring the Goods into compliance with the agreement or would require excessive costs compared to the method proposed by the Store.

5.       The Store is liable under the warranty if a physical defect is found within two years from the date of its delivery. In the case of replacing the Goods with a new product, this period shall run from the beginning.

6.       The complaint may be submitted in any form. The Customer may submit a complaint to the e-mail address of the Store specified in § 1 section 1 of the Regulations or by sending a statement to the postal address of the Store. In the statement, the Customer should describe the defect and specify his request under the warranty.

7.       The Customer should submit to the Store a request resulting from the warranty not later than within one year from the date of noticing the defect.

8.       Within 14 days from the date of submitting the complaint, the Store will consider its legitimacy. If the complaint is not considered within 14 days, the complaint is considered justified. If the Customer, who is a Consumer or a Consumer-Entrepreneur, demanded the replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price should be reduced, and the Store did not respond to this request within 14 days, it is considered that the request was accepted by the Store.

9.       After accepting the complaint, the Customer should (at the Store’s expense) deliver the defective item to the place indicated by the Store. In the event that, due to the type of the Goods or the method of their installation, the delivery of the Goods will be excessively difficult, the Consumer is obliged to make the Goods available at the place, where they are located.

10.   The costs related to the replacement or repair of the Goods are borne by the Store.